Solesbee Auto Crafts at 4051 2nd Street, Yorba Linda, CA 92886

Contacts

Address:
4051 2nd Street, Yorba Linda, CA 92886
Get directions

Phone number:
+1 714-528-4121

Website:
solesbeeauto.com

Categories:
Establishment   Car repair  

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Reviews

• john behr
  ★ ☆ ☆ ☆ ☆
  Son's car was rear ended, took it to Solesbee's like we always have in the past. The car was dropped off on December 5th, and was estimated to be done December 20th. After leaving messages for the service advisor Phil, finally got a return call on the 22nd saying the car wasn't done because their parts vendor (a Ford dealer), sent them the wrong bumper 3 times. The car was due to be completed Tuesday, December 26th.
  
  After no return calls, received a call on the 27th saying car was done. I went to pick up the car as my son was working, signed the paperwork and told the car was being brought to the front. After waiting 5 minutes or so, both Phil and a manager Cameron came out to tell me that the car was NOT done after all. There was a check engine light on that they couldn't get to go off and they would have to send it to the dealership. 2 days later, December 29th, the car was finished and we picked it up. I let Phil know how bad the service was this time, and how their vendor/repair issues cost my son money for a rental car. He said he was willing to reimburse 4 days of car rental fees, not enough of a gesture to me, but acceptable to my son.
  
  Only 2 days were eventually reimbursed, and after calling Phil for an explanation, was told he would correct it and call me back. 3 weeks later still no call, no reimbursement. 2 weeks after the repair, my son's car is now running rough at start up and leaking coolant(something they replaced). The Ford dealer that now has the car is saying that they can tell the work was done wrong and the repairs might not be covered under his warranty on his 6 month old car! Family, friends, neighbors...all former Solesbee's customers, are now no longer Solesbee's customers after all of this. Their website talks about treating customers like family..... what a scary thought.

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